Personalised Help

 

 

WHY USE PAPER AND STRING?


Paper and String  will change the way you send greetings cards forever. Make occasions more special by giving someone a unique card, just for them. It's 
so much more thoughtful and personal, and it's fun too.

 

You can create greetings cards,  personalised gifts and mugs for anyone and any occasion. 

Ways you can personalise cards include adding the name of the person and creating a special message of your own. You can even add your own photos to some designs. 

Once you've personalised the card, you can have it delivered to the recipient, or we can send it to you in an extra envelope so you can sign and send it yourself



HOW MUCH TO THE PERSONALISED PRODUCTS COST?


The cost of an individual card depends on the size of card you would like to order. When a card design is selected, you can view the different size & price options using the drop down card size menu within each card design. The price will be updated automatically. 
Alternatively you can view our pricing table or from the link in the website footer.

Another simple way to check the costs of personalised cards is by adding them to your shopping basket, making sure you have the correct card sizes, quantities and delivery options selected – the site will calculate the cost of the products as well as the Delivery charges for you automatically.

As a guide, here are our single card prices;

 

Card 

Card dimensions

Price N (excl. Delivery)

A4 Large

297x 210mm

1,000

A5 Medium

210 x 148mm

600

A6 Large

148x 105mm

500



HOW TO FIND AND PREVIEW A CARD

 

Find a Card

 

There are 4 ways to look for a card:

1.    Click on the dropdowns in the card finder.
These are dropdown lists showing types of occasions and recipients you may be looking for. For example, for a friend's birthday you would choose Birthday.

2.    Enter a keyword in the Search box
This is useful for searching for specific things you'd like to see on the card. For example, enter "football" if you want to see all the cards with footballs on them. You can enter more than one word, however entering "dad" and "football" would give search results of all the cards for dads plus all the cards showing footballs.

3.    Use the left hand navigation menu

4.    Click on a product tile from the Homepage

 

Preview a card

 

Previewing the card lets you see the front, inside and back. You can then personalise the card, upload a photo to some designs.


To Preview a card:

·         Find a card you want to personalise

·         Click CUSTOMISE below your chosen card to see the preview

·         Click on 'view inside' under the card to see the front, inside and back. 

·         To preview another card, go back to the previous page and start again. Alternatively, you can choose one of the cards displayed at the bottom of the preview screen within 'You may also like'.

 

HOW DO I PERSONALISE A CARD?

Once you have chosen a card to personalise, you are guided through the pages of the card to add your own personalised elements and create a unique card.

 

 

HOW DO I PERSONALISE A MUG?


After choosing your template, simply:

• Add personal text, an image or a logo to your photo mug

• Order as many mugs as you’d like

 

Choose from three different photo arrangements: centred, in a collage or wrapped around the mug.



I’M HAVING PROBLEMS ADING PHOTOS

Our service works best with photos and images saved as .jpg files. You might be able to add other file types, such as .png, .bmp and .gif, but we recommend using .jpg for the best results.

 

In order to produce the best quality photo cards we suggest your photos should be at least 300dpi in resolution. Cards that feature larger photo areas require larger sized photos to achieve the best results. When personalising a photo card you’ll be advised if your chosen photo does not meet the minimum recommended dimensions. You can choose to ignore this advice, but please note your finished product quality could suffer as a result.

 

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HOW TO SETUP AND USE MY ACCOUNT

 

To set up an account, click on Create Account in the header navigation. 

 

Alternatively, you can create an account when you buy a card, a mug, flowers or cakes.

 

It's easy to set up an account. Just enter your details where indicated on the form and tick the box to agree to our terms &  conditions.

 

Your account details will be set up and you will then be able to buy personalised products and use your My Account features. 

 

You can manage your account details at any time by clicking Log In. Your details will only be used to process and supply your personalised cards and products.

 

Paper and String may send you promotional emails from time to time but your details will 

not be shared with any other companies. Please visit our privacy policy page for more information on the Paper and String privacy policy.

 

I’VE FORGOTTEN MY PASSWORD

 

This is not a problem. Simply click ‘Log In' on the Paper and String website, and then click the ‘Forgot Password’ link and you’ll be up and running again in no time.


We'll email you a link to a page where you can create a new password.

 

 

HOW TO CHANGE MY ACCOUNT DETAILS

 

To enter or change your details click on Log In, Click Welcome on the header navigation. You can now:

 

  • Change your email address
  • Change your password
  • Change your details

 

  • Enter/change your address

 

After making your changes, click SAVE CHANGES in each section in order to save the changes.

 

 

HOW TO MANAGE MY ADDRESS BOOK

 

First, sign in to your account.

 

You can find your Address Book by clicking Manage Address Book in My Account or by clicking My Address Book at the bottom of the screen.

 

To add a new address, click Add New Address and enter the details where indicated. Then click SAVE.

 

To find an address, you can look through All your addresses or use the letter tabs at the top to find the name and address you need. Click on an entry to view all its details.

 

To edit an address, select it and click Edit.

 

To delete an address, select it and click Delete.

 

 

 

 
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